Accessibility Statement

For your use of Hedia Diabetes Assistant

This accessibility statement applies to the Hedia Diabetes Assistant (HDA) app.

The mobile application is published by Hedia ApS. We want as many people as possible to be able to use the application. For example, that means you should be able to:

Read most texts without using screen magnification.navigate most of the app using a screen reader (including the most recent versions of VoiceOver and TalkBack)

Apple has advice on making your iOS device easier to use if you have a disability.

Google has advice on making your Android device easier to use if you have a disability.

How accessible the HDA mobile application is

We know some parts of the app are not fully accessible:

  • PDF documents are not fully accessible to screen reader software
  • some graphics and images do not have text alternatives
  • some tables and pages are difficult to navigate using a screen reader

Feedback and contact information

If you need information about the app in a different format like accessible PDF, large print, easy read, audio recording or braille, contact your health care professional for assistance.

Reporting accessibility problems with the Hedia app

We’re always looking to improve the accessibility of the Hedia app. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at:

We’ll consider your request and get back to you in 2 business days.

Enforcement procedure

The European Commission is responsible for enforcing Public Sector Bodies, ensuring the improvement and functioning of the internal market for accessible products and services, by removing barriers created by divergent rules in Member States.

Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services If you are not satisfied with how we respond to your complaint contact the European commission here.

Technical information about the app’s accessibility

Compliance status

The Hedia Diabetes Assistant mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

The content listed below is non-accessible for the following reasons.

Non-accessible content

Some tables, such as the Logbook, are not properly supporting built in screen readers.
We plan to improve the accessibility of all tables during the first half of 2023.

User manual PDF
The latest version of the Hedia user manual, also called Instructions For Use, is provided as a PDF document within the app. It is currently not fully supporting built-in screen readers.

We plan to improve the accessibility of our user manual during the first half of 2023.

Content that’s not within the scope of the accessibility regulations

Logbook report PDFs
The PDF reports generated from the Logbook section of the Hedia app are not fully supporting built-in screen readers. The PDF reports are primarily for sharing with health care professionals, and are not essential for the patient’s use of our app.

Images and graphical illustrations
Some images and illustrations do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). The images and graphics are generally only supplemental illustrations that are not essential to the use and understanding of the app.
We plan to add text alternatives for all images during 2023.

Preparation of this accessibility statement

This statement was prepared on 22-02-2023. It was last reviewed on 03-08-2023.

This app was last tested on 04-07-2022. The test was carried out by Hedia’s own product team in collaboration with Hedia’s design team and our Usability Engineer.

We used this approach to decide on a sample of pages to test:

Based on common use of the app, we focused on the main insulin calculation flow. This  includes the dashboard, blood sugar, food and drinks, activity, and insulin recommendation screens.

Screen colours were tested using a software tool for contrast checking. Compatibility with screen readers was tested by enabling VoiceOver on iOS, and TalkBack on Android, and navigating through the main bolus calculation flow.