Support
Hedia Diabetes Assistant
Getting started
Setting up your account
Dashboard and Logbook
Insulin Calculation
Food Library
Settings
Troubleshooting
Access
Hedia Diabetes Assistant can be downloaded to your phone through the App Store or Google Play Store. To create a new account and start using Hedia, you may need an activation code from your healthcare professional.
If you want to access Hedia’s bolus calculator through a partner app and need help, please visit support/partner
In some regions, an access code is required to start using Hedia Diabetes Assistant.
To get an access code, please contact your healthcare professional.
- On the login page, tap “Forgot email”.
- On the “Forgot password” page, enter your email account and go to the next screen.
- Check your email inbox for a one-time code.
- Enter the code in the app to reset your password.
- You can now set a new password.
Food Library
If you’re missing a particular food in the built-in Food Library, you can create your own food items:
- In the Food screen, tap "My food".
- Tap “Create food”.
- Choose whether your new item is a food or a drink. This affects which unit you’ll use when adding the food to a calculation. If you choose Food, you’ll enter the amount in grams. If you choose Drink, you’ll enter the amount in ml or cl.
- Enter a title, and the carbohydrate content of your item. Optionally, you can add a description and additional nutritional content. Be aware that all food items are specified in contents per 100 grams.
- Tap “Add”.
- Your new item is now available for quick access whenever you’re creating a new calculation.
If you think a particular item should be part of the built-in Food Library, feel free to send us your suggestion.
Physical Activity
When you’re adding a new Physical Activity to an insulin calculation, you can set its duration by choosing from a number of predefined ranges.
Once a physical activity has already been used actively in an insulin calculation, it can’t be edited.
The next time you make an insulin calculation, you can deselect the physical activity if you do not wish to include it again.
The maximum duration that can be set for a physical activity in Hedia Diabetes Assistant is 60 minutes.
If you are uncertain about what to do regarding activities lasting over 60 minutes, we advise you to consult with your diabetes healthcare professional.
Once you’ve created a Physical Activity, it stays active in the system for 90 mins after. The next time you make an insulin calculation, you can deselect the physical activity if you do not wish to include it again.
Connectivity
Hedia Diabetes Assistant supports a variety of insulin smart pens, and blood glucose meters. Direct connection to CGM sensors is currently not supported.
Hedia Diabetes Assistant can connect to glucose meters via Bluetooth, allowing you to transfer your most recent glucose reading from within the last 10 mins.
Device availability may vary depending on region and platform.
To connect your glucose meter, go to Settings > Glucose Meters and follow the instructions.
For help on how to put your glucose meter into pairing mode, please refer to the user manual of your glucose meter.
Once your device is connected, it will be available the next time you do a calculation.
You can remove a connected glucose meter by going to Settings > Glucose Meters and tapping on the device again.
Hedia Diabetes Assistant can connect to smart insulin pens via NFC, allowing you to transfer your recent rapid-acting insulin injections from within the last 4 hours.
Device availability may vary depending on region and platform.
To connect your smart pen, go to Settings > Smart Pens, and set up your smart pen.
Once your device is connected, it will be available the next time you do a calculation.
You can remove a connected smart pen by going to Settings > Smart Pens.